Elevate Community Services Inc

Position Summary

The Program Manager directs and coordinates all daily operations in collaboration with leadership. The Program Manager supports front line staff with managing the needs of individuals in shelter, ensures progress in housing, and oversees the condition of the facility. The ideal candidate has experience with navigating conflict and crisis situations through effective problem-solving and mediation skills. Oversee compliance to established budgets, policies, procedures, and guidelines. The Program Manager will be responsible for producing reports on program goals, managing a database, and ensuring easy access to the program.

Essential Duties and Responsibilities The essential functions include, but are not limited to the following:

• Provide leadership and management to ensure that the mission and core values of the Company are put into practice.  

• Analyzes unit operating practices such as record keeping systems and personnel requirements.

• Participates in interviewing job applicants and conducts orientation of new employees as needed

• Responsible for management of staff schedule 

• Responsible for performance management and discipline of staff

• Locates and compiles information, formats reports, graphs, tables, records and other sources of information

• Assists with special events planning

• Operates personal computer to access e-mail, electronic calendars, and other basic office support software

• Exercises administrative judgment and assumes responsibility for decisions, consequences, and results impacting staff, costs, and/or quality of service within the functional area

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Minimum 3 years experience with program management and compliance including staff onboarding, staff training, scheduling, budget management, and progressive discipline.

• Understanding of the the Fresno Madera Continuum of Care and Coordinated Entry System is preferre

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.